Speech Analytics Platforms
- 01. CallMiner Eureka makes it possible to analyze 100% of customer conversations and turn those insights into transformational business change.
- 02. Dialpad AI is completely changing the way the world works together With built-in speech recognition and natural language processing
- 03. Genesys CX and DX products - Delight your customers, inspire your team, offer personalization on every channel, anywhere, anytime.
- 04. Invoca’s AI-powered conversation intelligence platform enables revenue teams to deliver seamless buying experiences that drive revenue growth by using the best of digital and human touch.
- 05. Nice CX Analytics - Analyze every second, of every conversation, using AI models purpose-built for CX, to automatically identify the successful behaviors that drive extraordinary experiences.
- 06. Prodigal's leading speech AI analyzes every interaction for FDCPA compliance adherence, automates call scoring, and provides coaching insights.
- 07. Salesken’s sophisticated call recording and post-call data analytics reduces mystery and increases certainty.
- 08. Verint - Drive personalized, proactive connections. Seamlessly manage your workforce of humans and bots. Create a CX-focused culture across your business. Harness data to drive insights and action. Gain the clarity you need to elevate your customer engagement.
- 09. Alvaria Engagement Analytics surfaces valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels.
- 10. Chorus provides a simple, scalable solution to capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behavior changes, and deliver bottom line impact.
- 11. Plum Voice launches AI Fusion™: synergistic use of natural language resources from Amazon, Google, IBM, Microsoft and Nuance to improve Intelligent Virtual Agents (IVA)
- 12. Enthu.ai - Drive revenue, enhance customer experience and improve operational efficiency through AI generated insights across 100% customer conversations
- 13. VoiceAI provides one-stop voiceprint recognition system for financial institutions such as banks, securities institution, insurance companies, P2P, and so on.
- 14. Observe.AI transforms your contact center end-to-end, surfacing intelligence across every conversation, providing employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows
- 15. Evaluagent - Speech and Text Analytics Tool - Increase QA coverage by classifying and auto-scoring every call, email, and chat session for CX and regulatory compliance.
- 16. Daisee - Manage your agents from one place, enhance productivity, rapidly transcribe calls, evaluate performance, and improve quality assurance standards.
- 17. Tethr - Automated insights from your customer conversations, delivering business intelligence you can act on.
- 18. OpenText Explore is a discovery solution that allows business and call center professionals to view cross-channel interactions collectively for a comprehensive picture of customer behaviors and relationships.
- 19. Cogito offers an artificial intelligence coaching system for augmenting the emotional intelligence of phone professionals.
- 20. Almawave - The omnichannel, modular and exhaustive, ecosystem implementing AI to interpret the Voice of the Customer. Insight and knowledge discovery to make you achieve a real competitive advantage.
- 21. CallFinder is a provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights,.
- 22. Contact Cubed Platform - A speech analytics product that unlocks the hidden insights that are buried within your call recordings. This keeps the spotlight on 100% of your customer interactions.
- 23 Yactaq - Real-time speech analytics tools provide agents with guidance, such as suggesting a response to a question, reminding them to read legal disclaimers, prompting them towards the next step
- 24. Xdroid - Gain valuable Insights out of all your customer interactions with Speech Analytics.
- 25. Voyc - Handle 100% of interactions with consistency and care
- 26. Spitch - A Speech Analytics platform allowing the monitoring of all your customer conversations in voice and text, including email and messengers
- 27. Snowfly’s speech analytics product allows you to process and analyze the calls that your sales and customer support teams have.
- 28. Qualtrics suites are to create exceptional customer frontlines, high-performing teams, and products people love.
- 29. Talkdesk - Drive exceptional business outcomes with an AI-powered cloud contact center platform built for your industry.
- 30. LivePerson - Combining the power of the world's largest conversational dataset, with decades of experience and a legacy of trust, to deliver safer, more secure AI experiences.